Still waiting for the hair colour which was out of stock and I only found this out when the part order was delivered. I have requested alternative colour and am still waiting for a response to when it might be delivered.
Hello there,
We apologize for the inconvenience caused by the out of stock hair color. We understand your frustration and can assure you that we are working on fulfilling your request for an alternative color.
As for the part of your order that was delivered, we apologize for not informing you about the out of stock item beforehand. We strive to provide our customers with the best service possible and we regret that we fell short in this instance.
However, we want to inform you that we have posted the alternative color on the 19th and it is ready for delivery today. We appreciate your patience and understanding in this matter.
If you have any further concerns, please do not hesitate to reach out to us. We value your feedback and always aim to improve our services.
Thank you for choosing Herbatint.
Best Regards,
Herbatint Customer Service Team
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