Amar - How Carlton Street Coffee beat the lunch rush

Amar connects shoppers, stores, routes and operations in one high street network.

Personal shopping on top, store operations underneath, customers in the middle.

Carlton Street Coffee

How Carlton Street Coffee beat the lunch rush

One till, a queue out the door at noon, and dead afternoons. Marco put order-ahead and a kiosk in, priced the quiet hours, and turned a frantic café into a smooth operation.

A local shop, run like a modern one.

Carlton Street Coffee is a busy independent café and takeaway. The lunch rush was overwhelming the single till, and the quiet afternoons were costing money.

2×

Faster through lunch

Kiosk + order-ahead

30%

Busier afternoons

Happy-hour pricing

Queue, not three

One order list

4.9★

Review rating

Fewer missed orders

The challenge

Before Amar: mayhem at noon, silence at three

The lunch rush was chaosOne till, a long queue, and orders getting missed at the worst moment.

Afternoons were deadNo easy way to pull people in off-peak.

Regulars went unrewardedThey drifted to the chain down the road.

What changed

What Amar changed

Order-ahead & collectThe lunch crowd skips the queue entirely.

Self-serve kioskTakes half the counter pressure at peak.

Happy-hour pricingA scheduled afternoon offer fills the quiet.

“People order on the way in and collect without queuing, the kiosk takes half the lunch crowd, and my quiet afternoons finally have something going on.”